Services — Operate & Sustain

Keep freight moving and the system sharp

Day-to-day operational support and ongoing system upkeep for shippers running e2open's Transportation Management System. Continuity is the whole point — the same senior people, engagement after engagement.

Transportation Operations Support

Hands-on operational assistance — planning, execution, and exception management — augmenting your logistics team.

What it is

Experienced practitioners working inside your transportation operation: planning loads, managing tenders, working exceptions. Not advice from the sidelines — seats filled by people who’ve run freight before, using your system and your processes.

Who it’s for

Shipper logistics teams facing peak season, a system transition, a hiring gap, or a temporary surge that would otherwise mean missed tenders and expensive spot moves.

Typical activities

  • Daily planning and load building
  • Tender management and carrier communication
  • Exception management and escalation
  • Appointment scheduling and dock coordination
  • Handoff documentation so your team picks up cleanly when we step out

Engagement model

Defined-duration coverage — by role, by shift, or by workstream — with a clear exit plan from day one.

System Scalability / Maintenance

Configuration upkeep, performance management, and onboarding growth.

What it is

Keeping the system as good as the day it went live — and ready for what’s next. Configuration drifts and the business adds lanes, modes, carriers, and facilities. We keep the platform performant and aligned with how your network actually operates.

Who it’s for

Shippers without dedicated TMS administrators, or teams whose administrators are stretched across too many systems to stay ahead of growth and configuration drift.

Typical activities

  • Configuration upkeep and periodic cleanup
  • Performance monitoring and tuning
  • Onboarding growth — new lanes, modes, carriers, and facilities
  • Documentation so changes are traceable, not tribal knowledge

Engagement model

Recurring maintenance cadence sized to your rate of change, or bundled with operations support.

Where to next

Strengthen the team: Enable People

The best operational support works itself out of a job. Training and change management build the in-house capability to match.

Let's talk

Tell us where you are with your TMS — implementing, optimizing, or running day-to-day. We'll tell you plainly how we can help, and if we can't, we'll say so.

Start the conversation